Refund Policy:
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Eligibility for Refunds: Customers are eligible for a refund if they return the product within 30 days of purchase. Items must be unused and in their original packaging. Proof of purchase is required.
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Non-Refundable Items: Certain items, such as gift cards, downloadable software, and perishable goods, are non-refundable.
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Refund Process: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
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Exchanges: If you need to exchange an item, please contact our customer service team to arrange for the exchange.
Shipping Policy:
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Domestic Shipping: We offer free standard shipping on orders over $50 within the United States. Orders are typically processed within 2-3 business days and delivered within 5-7 business days.
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International Shipping: We ship worldwide, with shipping costs calculated at checkout. Delivery times vary depending on the destination country.
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Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
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Shipping Delays: We are not responsible for shipping delays caused by carriers or unforeseen circumstances. However, we will do our best to assist you in resolving any issues.
Please contact our customer service team for any questions or concerns regarding your order, refunds, or shipping. Your satisfaction is our top priority.
Email us :
Privacy Policy
Introduction
Welcome to our Privacy Policy page. Your privacy is critically important to us. This policy
outlines the types of personal information we gather, how we use it, and the steps we take to
safeguard your information. Our goal is to be transparent about how we handle your data and
to ensure that you feel secure when using our services.
Information We Collect
We collect different types of information to provide and improve our services to you:
Personal Information
Name and Contact Details: This includes your name, email address, phone number, and
mailing address.
Account Information: Information related to your account, such as username and
password.
Non-Personal Information
Device Information: Includes data about your device, such as IP address, browser type,
and operating system.
Usage Data: Information about how you use our website, including pages visited and time
spent on site.
How We Use Your Information
We use your information in various ways, including:
To provide, maintain, and improve our services.
To communicate with you, including sending updates and promotional materials.
To personalize your experience and tailor content to your interests.
To analyze usage and trends to improve our offerings.
Sharing Your Information
We do not sell your personal information to third parties. However, we may share information
with:
Service Providers: Companies that help us operate our services or provide support.
Legal Authorities: When required by law or to protect our rights.
Security of Your Information
We take the security of your personal information seriously and use reasonable measures to
protect it from unauthorized access, alteration, or destruction. These measures include:
Encryption of sensitive data
Regular security audits and updates
Access controls to restrict access to personal information.
Your Rights and Choices
You have certain rights regarding your personal information, including:
Access and Update: You can access and update your personal information at any time.
Delete: You have the right to request the deletion of your personal information.
Opt-Out: You can opt-out of receiving promotional communications from us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant
changes by posting the new policy on our website and updating the date at the bottom of this
page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: desireheartsllc@gmail.com
Mailing Address: 30 s 15th
street STE 1550 Philadelphia, PA 19102
Last updated: April 1, 2025
Terms and Conditions
Introduction
Welcome to our service! By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
Acceptance of Terms
By using our service, you confirm that you accept these terms and conditions and that you agree to abide by them. If you do not agree with any part of these terms, you must not use our service.
Changes to Terms
We reserve the right to modify or replace these terms at any time. Any changes will be communicated through our platform, and your continued use of the service following the posting of any changes constitutes acceptance of those changes.
User Obligations
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Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
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Prohibited Conduct: Users are prohibited from engaging in any conduct that is harmful, fraudulent, illegal, or violates the rights of others.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
Intellectual Property
All content, trademarks, and data on our service, including but not limited to software, databases, text, graphics, icons, and hyperlinks, are the property of or licensed to us and are protected by law.
Limitation of Liability
We shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of or inability to use our service.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of [your jurisdiction]. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of [your jurisdiction].
Contact Information
If you have any questions about these terms and conditions, please contact us at [your contact information].
By using our service, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. Thank you for choosing our platform!